What's an excellent Open Source or base on balls radar?
I'm seeking an excellent free or Open Source ticket radar that can be made use of to aid take care of assistance jobs and also customers in a computer system fixing design scenario.
Preferably, this software program would certainly be something like Zen Desk or such.
What ticket radar do you make use of? What pointers would certainly you carry picking such a system?
I've made use of JIRA as well as additionally Bugtracker.NET. JIRA is actually professional but also for non Open Source task has a price, BugTracker.NET is Open Source and also actually very easy to arrangement and also usage. It had a number of protection pests in previous launches that were dealt with so I'm making use of that in among my tasks (not a large one) with success.
Check out RT : Request Tracker, by Best Practical at http://bestpractical.com/rt/. It's free and also open source and also functions rather well from what I've heard/read from others. We make use of a personalized - constructed system inside, so I do not have individual experience with RT.
We make use of OnTime, which is largely driven for software program growth monitoring, yet the case monitoring is actually helpful for our demands (we do some software program growth also). I like it due to the fact that it has an API and also the SQL information is conveniently obtainable so you can create personalized records and also sights on the information. You can get a solitary customer certificate absolutely free. If you require extra or assume you'll require extra in the future, after that this could not be for you. You can eval it though, so possibly it can aid you identify which includes you most definitely require and also do not require. We experimented with a number of open source software program and also none actually functioned well, they were not full sufficient. All the best!