Exchange server not serving mobile devices - how to troubleshoot?
Our exchange web server has actually instantly quit offering mobile devices. Efforts to connect cause our ActiveSync web server returning HTTP 500.
It is offering expectation customers penalty.
Our web server is Windows 2003 SBS 6.5 SP2
There are no uncommon occasions in the system log.
I ran the "Exchange ActiveSync with AutoDiscover" at https://www.testexchangeconnectivity.com/
I've see a problem in the exchange buildings, Log File Directory reveals:
Center: Win32 ID no: 80070005Exchange System Manager
As received the adhering to photo:
I assume it might be connected to a current concern we had below: Windows server 2003 suddenly unable to connect to anything?
We adhered to a procedure to re-install TCP/IP: http://support.microsoft.com/kb/325356
I've run the "exchange activesync" connection examination at testexchangeconnectivity.com:
Attempting to Resolve the host name mail.immersive.com.au in DNS. Host efficiently Resolved Additional Details IP (s) returned: 184.108.40.206
Testing TCP Port 443 on host mail.immersive.com.au to guarantee it is listening/open. The port was opened up efficiently.
Examining SSL Certificate for legitimacy. The certification passed all recognition needs. Examination Steps Validating certification name Successfully confirmed the certification name Additional Details Found hostname mail.immersive.com.au in Certificate Subject Common name
Validating certification trust fund for Windows Mobile Devices Certificate is relied on and also all certifications exist in chain Additional Details Certificate is relied on for Windows Mobile 5 and also Later systems. Origin = E = web server - certs @thawte.com, CN = Thawte Server CA, OU = Certification Services Division, O = Thawte Consulting cc, L = Cape Town, S = Western Cape, C = ZA
Testing certification day to make certain legitimacy Date Validation passed. The certification is not run out. Added Details Certificate stands: NotBefore = 1/5/ 2009 4:00:00 PM, NotAfter = 1/11/2010 3:59:59 PM
Testing Http Authentication Methods for URL https://mail.immersive.com.au/Microsoft-Server-Activesync/ Http Authentication Methods are proper Additional Details Found all anticipated verification approaches and also no forbidden approaches. Approaches Found: Basic
Attempting an Activesync session with web server Errors were run into while examining the ActiveSync session Test Steps Attempting to send OPTIONS command to web server OPTIONS feedback was efficiently obtained and also stands Additional Details Headers obtained: MicrosoftOfficeWebServer: 5.0_Pub Pragma: no - cache Public: OPTIONS, POST Allow: OPTIONS, POST MS - Server - ActiveSync: 6.5.7638 .1 MS - ASProtocolVersions: 1.0,2 .0,2 .1,2 .5 MS - ASProtocolCommands: Sync, SendMail, SmartForward, SmartReply, GetAttachment, GetHierarchy, CreateCollection, DeleteCollection, MoveCollection, FolderSync, FolderCreate, FolderDelete, FolderUpdate, MoveItems, GetItemEstimate, MeetingResponse, ResolveRecipients, ValidateCert, Provision, Search, Notify, Ping Content - Length: 0 Date: Thu, 16 Jul 2009 01:07:27 GMT Server: Microsoft - IIS/6.0 X - Powered - By: ASP.NET
Attempting FolderSync command on ActiveSync session FolderSync command examination fell short Tell me extra concerning this concern and also just how to settle it
Additional Details Exchange Activesync returned an HTTP 500 feedback. * *
Could I have some repairing suggestions?
The fix after two days of troubleshooting this issue is the following article: "The domain name may not appear in its correct form in the DNS record of a Windows 2000-based or Windows Server 2003-based domain controller" http://support.microsoft.com/kb/888048
On our SBS 2003 server I then had to: - uninstall the network card from device manager, do a scan for new devices and reinstall it -run "netsh int ip reset" -Reboot the server. -Run the Change Server IP wizard from Server Manager. -Run the connect to internet wizard -Run the remote access wizard.
After doing all of this the server and all features RRAS, Exchange System Manager, Exchange Activesync, RPC over HTTP, etc all work perfectly for me.